SMS Terms & Conditions

These SMS Terms & Conditions (“Terms”) govern the use of text messaging services provided by Carolina Village (“Carolina Village,” “we,” “our,” or “us”). By opting in to receive SMS/text messages from Carolina Village, you agree to these Terms.

SMS Program Description

Carolina Village may send SMS/text messages related to:

  • Community announcements
  • Event reminders and updates
  • Resident services and maintenance notifications
  • Wellness and activity information
  • Appointment reminders
  • Emergency or operational updates
  • Marketing and promotional communications
  • Employment or recruiting communications, where applicable

Message frequency may vary.

Opt-In Consent

By providing your mobile phone number and opting in, you consent to receive recurring automated and non-automated text messages from Carolina Village at the number provided.

Consent is not a condition of residency, employment, or receiving services.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Carolina Village is not responsible for any charges incurred from your mobile provider.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will receive one final confirmation message and no further SMS messages will be sent unless you re-enroll.

Help Instructions

For assistance, reply:

HELP

Supported Carriers

SMS services may not be available on all carriers or devices. Delivery is subject to effective transmission by your mobile carrier.

Privacy

Your privacy is important to us. Information collected through our SMS program is subject to the Carolina Village Privacy Policy.

Carolina Village does not sell or share your mobile information with third parties for their own marketing purposes.

User Responsibilities

You agree to:

  • Provide accurate contact information
  • Notify Carolina Village if your mobile number changes
  • Use the SMS service only for lawful purposes

Disclaimer of Liability

Carolina Village is not responsible for delayed or undelivered messages caused by mobile carriers, wireless service interruptions, or other factors outside our control.

Changes to Terms

Carolina Village reserves the right to modify these Terms at any time. Updated versions will be posted on our website with a revised effective date.

Contact Information

For questions regarding these Terms or Carolina Village SMS communications, please contact:

Carolina Village
600 Carolina Village Road, Suite Z
Hendersonville, NC 28792
Phone: 828-692-6275

Effective Date: May 18, 2026